As coronavirus continues to raise concerns across the globe, Deputy Editor Giorgia Guantario takes a look at how technology can …
CORONAVIRUS
News, Telecoms
Avaya, Intraconsult Telecom to drive digital transformation in Egypt
The two companies will focus on driving adoption of Avaya’s solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.0 2526
How Avaya is transforming CX in the cloud
In this month’s cover story, CNME Editor Mark Forker spoke to Ahmed Helmy, International CTO at Avaya, to find out …
Avaya, Afiniti expand AI partnership
Avaya Holdings and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX Contact Centre portfolio during the Avaya ENGAGE 2020 user conference.
Avaya Spaces provides new capabilities for cloud-based collaboration and meetings
Avaya Holdings Corp. has added new capabilities to its Avaya Spaces by centralising voice, video, messaging, chat and task management …
Egypt ministry selects Avaya to enhance services for people with disabilities
Egypt’s Ministry of Communications & Information Technology has launched WASEL, a first-of-its-kind contact centre service in the region that provides hugely enhanced access to a variety of services for people with disabilities.
Avaya, H3 Dynamics partner to deliver emergency drone solution
H3 Dynamics, a Singaporean start-up has signed a memorandum of understanding (MoU) with Avaya to deliver a suite of aerial …
Avaya highlights the “art” behind customer experience at Avaya ENGAGE
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …
Avaya’s Savio Tovar Dias on their 2020 product strategy
Savio Tovar Dias, Senior Director – Sales Engineering, at Avaya International discusses the company product strategy for 2020 and what …
Avaya launches new subscription program at Avaya ENGAGE
Avaya Holdings Corp. launched its new Avaya IXTM Subscription program in the international market, making it easier than ever for …
Avaya partners with Singaporean start-up on emergency drone solutions
H3 Dynamics, a Singaporean start-up that has developed fully autonomous charging stations for remote security and industrial asset inspection drones, …