Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
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Only 1% of global CIOs have deployed blockchain technology: study
Only one percent of CIOs indicated any kind of blockchain adoption within their organisations, according to Gartner's 2018 CIO Survey. The study also found that only eight percent of CIOs were in short-term planning or active experimentation with blockchain.0 1785
Spire Solutions, Gartner partner to strengthen cybersecurity offering
Value-added distributor Spire Solutions has signed an agreement with research and advisory firm Gartner. The service agreement, signed by the …
Citizen engagement vital for Smart City success: Gartner
Citizen engagement, according to the firm, is becoming one of the most critical drivers to the success of Smart City initiatives.
MENA 2018 IT spending increase to hit three-year high: Gartner
Middle East and North Africa (MENA) IT spending is projected to reach $155 billion in 2018, a 3.4 percent increase …
Nearly half of global CIOs plan to roll out AI projects soon: study
Gartner’s 2018 CIO Agenda Survey shows that four percent of CIOs have implemented AI, while a further 46 percent have developed plans to do so.
4 key lessons for early AI adopters to remember
As with most emerging or unfamiliar technologies, early adopters are facing many obstacles to the progress of AI in their organisations. Gartner analysts have identified the following four lessons that have emerged from these early AI projects.
Middle East slow to adopt analytics: Gartner
A worldwide survey of 196 organisations by Gartner has shown that that 91 percent of organisations have not yet reached …
Companies in ‘slow lane’ when advancing in data, analytics: Gartner
The lion’s share of global companies – 91 percent – haven’t reached a “transformational” level of maturity in data and …
“Vendors promise the moon, but don’t always deliver,” analyst says
Technology vendors mislead CIOs when they claim to be complete solutions providers, and systems integrators are the true unsung heroes of enterprise IT, a leading industry analyst has claimed.
AI will soon know you better than your family
Emotion artificial intelligence (AI) systems are becoming so sophisticated that Gartner, Inc. predicts that by 2022, personal devices will know …