CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, to find out more about …
Genesys and Teknowledge announce new partnership designed to transform AI-driven customer experiences
New go-to-market relationship to help organisations realise enhanced business value through advanced AI capabilities, seamless adoption and continuous optimisation.
“Our Agent CoPilot empowers employees across all industries to deliver exceptional customer experiences. ” – Ahmad Sidawi, Genesys
CNME Editor Mark Forker secured an exclusive interview with Ahmad Sidawi, Country Manager – KSA & Bahrain at Genesys during …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Genesys expands AI capabilities in bid to boost experience orchestration
Genesys has announced that it has expanded its generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and …
Mindware signs master distribution rights for Genesys in MEA
The agreement will see Mindware promote and distribute the vendor’s world-class customer experience technologies through its expansive ecosystem of reseller partners.
Redington and Genesys to customise and elevate customer experiences across Middle East and Africa
Join the webinar on 16th May to learn how regional customers can now leverage the strengths of Redington, Genesys, and Amazon Web Services to orchestrate personalised cloud experiences.
Delivering seamless customer experiences
Veronica Martin caught up with Evren Aker, Director of Partnerships, Genesys, Middle East, Africa, Turkey & France to discuss GITEX 2022 and the company’s plans for the region.
Genesys is prepared for the ‘decade of disruption’
Evren Aker, Director of Partnerships, Genesys, META and France outlines the issues frequently encountered with cloud transformation as well as the ‘decade of disruption’.
Improving Digital Experiences with Journey Orchestration
Genesys Op-Ed: Improving Digital Experiences with Journey Orchestration.