CNME Editor Mark Forker managed to secure an exclusive interview with Wissam Khoury, Head of International, at Finastra, to learn …
67% of customer engagement will be on smart machines: SAS and Futurum
Futurum Research, sponsored by SAS, the leader in analytics, shared new research called “Experience 2030: The Future of Customer Experience” …
Middle East business leaders believe China has overtaken US
A survey by Bloomberg has found that prominent thought-leaders in the Middle East, believe that China and India has now …
Poor data management costing businesses $20m every year: Veeam
A comprehensive report from IT leader Veeam Software, has shown that poor data management is costing businesses millions every year.
Dubai offers higher quality of life than New York, London
However, Dubai is the most expensive city to surf the Internet, according to a Deustche Bank report.
Chief digital officer role growing, but confusion remains: CA Technologies
According to a study by IT management solutions provider, CA Technologies, 47 percent of senior leaders agree that the role of …
CIOs Need to Push BYOD Policies to Lure Millennials
CIOs who think they can abandon BYOD risk upsetting an important and growing constituency of their workforce: millennials, also known as Generation Y.
Android market more fragmented than ever, report says
Fragmentation has been both a blessing and a curse for Android since the beginning, and a new report says that’s not changing any time soon.
MPs declare that the UK is losing the war on cyber crime
A Home Affairs Select Committee has stated that the UK is losing the war on online criminal activity and that the government is too complacent in targeting cyber criminals.
Text analytics can help businesses soothe upset callers
Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.