Salesforce Holiday Forecast: Margin Pressures Threaten 10% of Retail Profits.
Customer service agents struggle with speed vs. quality
78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation.
The IT Talent Gap is a significant factor in tech investment decisions
The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research.
Communication service providers must improve and personalise experiences to stay competitive
Communication service providers must improve and personalise experiences to stay competitive.
“Operators need to ‘personalise’ experiences to stay competitive” – Thierry Nicault, Salesforce
Thierry Nicault, Area VP – Middle East and North Africa at Salesforce, believes that internet service providers really need to …
Salesforce Report: Commerce’s Digital Transformation Accelerates In UAE
Salesforce Report: Commerce’s Digital Transformation Accelerates In UAE.
New Research Shows Automation Demand Surged in More Than 90% of Companies
New Research Shows Automation Demand Surged in More Than 90% of Companies.
Salesforce report indicates that a trust-based economy has now emerged
Salesforce Report Shows 92% of UAE Respondents Say Experience Is as Important as Products.
The Evolution of Consumer Behaviour: How Businesses Can Adapt and Thrive
The Evolution of Consumer Behaviour: How Businesses Can Adapt and Thrive.
New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns
New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns.