ServiceNow announces key appointments

Bill McDermott, ServiceNow
Bill McDermott, ServiceNow

ServiceNow has announced that CEO Bill McDermott is formally assuming the role of president and CEO at the company.

McDermott joined the company on 22nd October succeeding President and CEO John Donahoe, who is stepping down to become CEO of Nike.

Donahoe has now joined ServiceNow’s Board of Directors. He will continue to serve on ServiceNow’s board through his current term, which ends in June 2020.

In addition, ServiceNow has also announced that Gina Mastantuono will join ServiceNow as Chief Financial Officer, effective January 13, 2020.

Mastantuono joins the company from Ingram Micro, where she also served as CFO.

Gina Mastantuono, ServiceNow

“Gina is a highly experienced technology industry CFO and incredibly capable global leader who will be a great partner to me and a perfect fit for ServiceNow,” said ServiceNow President and CEO Bill McDermott. “I want to thank John Donahoe and ServiceNow’s Board of Directors for conducting such a high-quality global search and providing me with an exceptional slate of candidates to consider. Gina is the right person to join me and our leadership team, help continue ServiceNow’s remarkable momentum, and drive our next phase of shared growth and success with our customers.”

Mastantuono brings more than 20 years of financial experience to ServiceNow, including in the cloud, IT and mobility solutions industries. Since 2016, she has served as CFO of Ingram Micro, a leading provider of global technology and supply chain services with more than $50 billion in revenue in FY2018 and 200,000 customers worldwide. Mastantuono led the company’s global finance organisation, including financial planning and analysis, M&A, treasury and risk management, accounting and reporting, internal audit, tax, investor relations and global business processes.

“I’m honoured to join Bill and the ServiceNow team,” said Mastantuono. “ServiceNow is highly regarded by its customers and has tremendous momentum and opportunity to enable digital transformation and help make work, work better for people. I look forward to joining ServiceNow and helping the company continue to deliver incredible value for customers and shareholders.”



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