You’ve heard the saying that “ITIL® Certified Products are No Magic Bullet.” They can be if combined with integrated solutions and services that manage, coordinate and align key business components such as process, people, product and partners to meet industry best practice geared to increasing organisational performance.
Quintica’s Business Service Management roadmap for best practices supports a strategy and software solution that requires significant effort, duration and knowledge outlay, all of which are related to changes in people, processes and technology and benefits in resource productivity and reduced cost of delivery. It’s a map that gets companies going because our team of professional service consultants are business partners that can make all the difference. Our approach is intelligent guidance on best practices based on years of experience and know-how that optimise customer requirements within weeks not months.
Through Quintica’s network of strategic technology partners, Quintica not only delivers an array of sophisticated solutions aligned to complete ITIL® and ISO/IEC frameworks and standards but we adopt likeminded commitment.
BMC our technology partner is one such alliance that offers a first service support suite accredited for both ITIL® v2 & v3 and is the first ITIL® compliant certification from the UK Office of Government Commerce (OGC) and the APM Group Our portfolio of integrated system solutions are designed for your business and can be easily demonstrated and validated during focused workshops. We not only define processes appropriate to your business needs but also improve the adoption and reuse of these processes for subsequent solutions and projects as part of our continuous service improvement programme.
With Quintica and BMC you will:
- Reduce the time spent on process definition and customisation
- Fast-track your ITIL® initiatives
- Drastically reduce incidents and disruptions
- Improve customer satisfaction
- Cut third party spend and improve staff utilisation
All resulting major cost savings and improved service delivery. Customers obtain immediate value on implementation because our experience, approach and tools, combined with our technology solutions enabling you to be operational from day one. Our proven track record of successful ITIL® and ISO/IEC implementations and documented customer return on investment is indicative of our success rate across Africa and the Middle East.
- This article by Terry Vyas, Taking a Different Perspective -Creating Demand for the Solution You Are Implementing, gives strategies for helping IT organizations increase user adoption.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries