Nokia recently revealed new agentic AI capabilities for its fixed product lines. The vendor aims for this move to help drive productivity and operational intelligence across operator home and broadband networks.
The Finnish vendor is embedding AI agents across its Altiplano, Corteca and Broadband Easy platforms, drawing on data gathered from more than 600 million broadband lines deployed globally.
Nokia stated the agents help telecom providers tackle fibre and Wi‑Fi challenges end-to-end while supporting network design and planning, speeding rollout and automating assurance and operations.
The result is an AI-enabled fixed network portfolio aimed at the cognitive broadband era to improve end-user experience, boost operational efficiency and accelerates fibre deployment.
Agents in action
Field technicians will have access to AI-powered voice, text and image guidance during surveys and installs while computer vision can build a live digital twin of the FTTH network.
Helpdesk teams receive automated root cause analysis which can qualify a network incident within five minutes while lifting first-contact customer service resolution rates above 50% and a creating a 50% reduction in return visits to construction sites and connected homes.
Automated diagnostics detect performance degradation early and help prevent outages, giving frontline support teams improved operational precision and deeper analytics.
A troubleshooting agent strengthens root cause analysis and speeds remediation across home and access networks, using advanced reasoning to pinpoint faults faster, reduce ticket volume and raise first-call resolution.
Operators can keep full control by choosing their own large language models, data sources and interfaces.
Sandy Motley, president of Nokia’s fixed networks, stated AI makes end-users less likely to churn, engineers more productive and field teams faster. “We’re fundamentally changing how home and broadband networks are deployed and run”, she noted.
A representative for Nokia told Mobile World Live general availability will be in the second half of this year and stated there is currently a trial with a Tier 1 operator in APAC using Nokia’s Corteca and Altiplano agents for troubleshooting, reduced time-to-resolve and reduced ticket volume.
Source: Mobile World Live
Image Credit: Stock Image
