Government, UAE

Abu Dhabi Municipality powers customer services with AI

Saif Badr Al Qubaisi, Abu Dhabi Municipality
Saif Badr Al Qubaisi, Abu Dhabi Municipality

Abu Dhabi’s Urban Planning and Municipalities Department has launched 13 new digital services as part of its efforts to participate in the digitalisation drive and modern vision of the UAE.

The move also responds to the needs of sustainable development and enhancing the profile of Abu Dhabi as a successful development model at the regional, Arab and international levels.

Saif Badr Al Qubaisi, General Manager of Abu Dhabi City Municipality and Chairman of the Technology Committee at the Department of Urban Planning and Municipalities, said, “The launch of the 13 new services is part of a connected series of the full digitalisation scheme set for municipal services at the department level. The scheme aims to gradually step up the digitalisation process to a 100 percent rate.

“The launch of successive digital services is compatible with customers’ expectations and contributes to higher satisfaction rating among community members and strategic partners. These services are part of the initiatives of the department for the digital transformation of all services directed by His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces. The results of this drive will not just end with increasing customers’ happiness, but will cover a host of other aspects, such as improving the operational efficiency of the municipality, conserving the environment, and expediting the development drive in the emirate.

“For the first time, the department will use artificial intelligence, AI, and apply it for serving customers and strategic partners, with the aim of achieving higher levels of performance in the delivery of service.

“The AI contributes to shortening the processing of spatial data transactions from two working days to less than a minute. The system avails the delivery services and a bundle of integrated and instant information about various types of land plots. It will be possible to access these services without any human or traditional intervention by municipal staff.

Also, Hamad Mohammed Al Rashidi, Director of Spatial Data, Abu Dhabi City Municipality, said, “The new digital services comprise 10 corporate services and three individual services. The corporate services include handing over of land corners (new), handing over land corners (temporary), handing over land corners (repeated), handing over land corners (for study), approximate view of land plots, final survey of land boundaries, establishing Qiblah direction, revising building and boundary concentrations, subscribing to the survey stations network system, and providing coordinates of a reference survey point.

“Individual services include handing over land corners (temporary), a rough survey of land locations, and establishing Qiblah direction,” he added.

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