The Ministry of Health and Prevention (MOHAP) has ushered in additional telemedicine and health monitoring services to the Virtual Doctor Platform.
The platform now offers remote specialised care and medical consultations. The designated medical staff will be working round-the-clock to streamline communications with community members and raise their awareness about the best international infection prevention practices.
The platform has been launched since the outbreak of COVID-19 in the country, with highly-qualified and well-trained staff responding to public inquiries. It is available in Arabic, English, Chinese, German, French, Indonesian, Russian, and several Indian languages.
Emirati postgraduate doctors residing in Canada, Turkey, and New Zealand are taking part in the provision of telemedicine services, with over 97,000 COVID19-related calls that have been received so far from across the UAE.
Dr. Hussein Abdel Rahman Al-Rand, Under-Secretary of the ministry’s Health Assistant Sector, Health Centres and Clinics, said, “In line with the directives of the UAE Government, MoHAP is committed to promoting the quality of life and sustaining the healthcare services, with all preventive measures in place. The platform is providing round-the-clock proactive preventive services and virtual consultations to meet a patient’s needs and curb healthcare costs.”
According to MOHAP, the service will help reduce the flow of patients with normal cold and flu cases, as well as suspected COVID-19 cases to health facilities.
As part of raising awareness about the Virtual Doctor Service, MoHAP has installed a podium at the Dubai Mall. The podium, which will work until 23rd August, 2020, includes interactive screens displaying various disease categories. Having selected the desired category, the user can speak with the medical staff.