Stephen Berner, Managing Director, help AG

Stephen Berner, Managing Director, help AG

RME opinion

Help Ag follows a model of high level security consultancy based on audit and assessment of the internal and external business practices of its end-customers. It specialises in complex business requirements and tends to shy away from standard commodity implementation requests. Its pricing for services is pegged to business consultancy engagements rather than fixed cost IT projects.

Help AG has a full portfolio of technical and consulting services ranging from assessments and audits to ISO certifications. The services include implementation, application audit, network security assessment, vulnerability assessment, firewall audit, platform audit, penetration testing, IT security training and product enhancement. Based on this level of expertise help AG has a product to services revenue of 65% to 35%. Even for products, help AG claims to have a higher profit margin based on the complex nature of its implementations versus commodity product implementations.

An index of its successful implementations comes from the fact that 95% of its first-time customers sign-up for post implementation support. Across five years of operation help AG claims to have no failed or delayed implementation project. It has a sophisticated ticket-system to track after sales support requests and customer escalations.

Category: Information security services and solutions

Specialisation: Application security, network security, mobile security, next generation modern malware protection

Vendors: F5, Juniper, Blue Coat, Symantec, Fire Eye, Infoblox, RSA, Nitro Security, Cisco IronPort, Cyber-Ark, RSA, others

Value addition: Technical expertise, support services, correlation between technical and strategic information security

Markets: Government, finance, energy, education, others

Sales offices: UAE, Qatar

Support offices: UAE, Qatar

Engineers: 20

Employees: 28

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