Avaya Holdings Corp. has added new capabilities to its Avaya Spaces by centralising voice, video, messaging, chat and task management in one place.
Avaya Spaces, according to the company, is a cost-effective cloud meeting and team collaboration app that effortlessly integrates voice, video, tasks, sharing and more into one app that can be accessed from any endpoint device.
Over the next decade, analysts predict that the user experience for digital workers will undergo a significant shift, adapting new ways to interact, perceive and communicate, moving to a model that connects people with more nuanced information as well as each other, regardless of location, device or communication platform.
The way teams interact with data, technology and their colleagues are evolving into a richer environment of converged digital channels and modes of communication. Gartner forecasts that by 2023, fewer than one-third of digital workers will choose the office as their preferred place to work. Organisations need to empower teams to work in more effective and productive ways with their preferred channels and touchpoints, wherever they may be and using whatever devices and platforms they choose.
“The expectations of employees and customers and how they want to engage is driving the shift towards a blended communications model of interactions across a variety of channels, devices and touchpoints, requiring solutions that provide an effortless way to enjoy a uniform experience,” said Savio Tovar Dias, Senior Director – Sales Engineering, Avaya International. “With the new capabilities of Avaya Spaces, we are facilitating this through an easy-to-use app that helps foster enhanced collaboration and communication. Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities to empower teams and improve customer engagement.”
Enhancements to Avaya Spaces include:
- Available now in over 60 countries, Avaya Spaces provides cloud communications features to collaborate more quickly and effectively in today’s work environment.
- Persistent cloud spaces for messaging and meetings, file sharing, and task management.
- Economical HD video meetings for up to 500 participants with recording and content sharing.
- Connectivity with Avaya IX Collaboration Unit CU360 huddle and SIP-based video room systems.
- Browser and mobile app access along with Google, Slack, Microsoft Office 365, Outlook, and Teams integrations.
- Administration of users through Avaya Aura and Avaya IP Office for seamless management.
“Team Collaboration is poised to become a critical part of emerging digital work hubs,” said Jim Lundy, CEO, Aragon Research. “Avaya, with its Spaces platform, has responded to this shift and now offers a complete collaboration-based work hub that supports office-based and mobile knowledge workers.”
Avaya Spaces is now available via a flexible, subscription-based pricing model. Monthly or annual payment includes upgrades to the latest releases, Avaya support, and the ability to flex to 20 percent over the number of subscribed users at no additional charge.