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GCC millennials prefer to use travel apps for personalised offers: report

With millennials accounting for over a quarter of GCC’s population it is estimated that UAE residents in this age group will generate $40,000 average annual gross income by 2019 with almost half of them book travel through mobile devices.

Travel apps have become the millennials preferred method of interacting with brands, almost 1/3 more than past generations. Mobile applications are great platforms to create personalised offers.

The figures come from Travelport , a Travel Commerce Platform participating at the 2017 Arabian Travel Market (ATM) from April 24-27th.

During ATM, Travelport, will highlight how travel tech is allowing airlines and travel agents to meet Middle East travelers’ demands, and grow their businesses, by providing a more personalised travel experience with more relevant travel choices to all the region’s travelers.

With today’s youngest working segment- the millennial generation- estimated to become the largest workforce segment by 2030, travel industry players in the Middle East are leveraging technology to meet the needs of millennials who tend to be higher spenders than their global peers with regards to travel.

For airlines, the key can be the travel behaviour already known to the airline through past purchases tied to the user’s booking account.

In the Middle East, leading airlines such as Etihad have launched successful travel apps which deliver innovative digital travel solutions for their travellers, improving the travel experience. Low cost carriers strengthening expansions in the Gulf such as India’s largest airline, IndiGo, also provide strong mobile retailing examples. Research indicates low cost carriers have high growth opportunities in the Middle East. With rising business and tourism stemming from the Gulf, carriers such as IndiGo have recently launched new routes in the UAE and have been key adaptors of innovative technology to reach new travelers in the region.

Rabih Saab, Travelport’s President & Managing Director for Europe, Middle East, Africa and South Asia, said, “Travel tech is an exciting place to be right now. We are increasingly living in an experiential world. Mobile penetration in the Middle East is astronomical, across the GCC almost 80 percent of the population are mobile subscribers.”

Saab also noted that smart travel brands will continue to look at how mobile can help bridge the gap between generic experiences and ones where the end-traveller feels truly engaged and supported. “Brands will thrive or decline depending on the experiences delivered to travelers and how relevant and personalised these experiences are. Travelport’s technologies and unique Travel Commerce Platform is leading the industry in providing technology solutions to ensure our airline and travel agency partners flourish in this pivotal point in time for our industry.”

ATM visitors can meet with Travelport Digital to discuss mobile and personalisation for millennial travellers at Sheikh Saeed Hall 1 – Stand TT1520.

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