Dubai-based IT consulting and training company NNTC is rolling out its custom chatbots to help businesses in the UAE digitise their business functions and automate internal processes.
NNTC develops custom chatbots on public platforms, which have been widely used as messengers (Telegram, Facebook Messenger, and Viber).
NNTC analysed some 200 corporate business processes and found out that most of them can be assigned to chatbots. NNTC estimates that up to “90 percent” of enterprise internal processes can be automated using chatbots.
“We are rolling out the product that unlocks a range of advantages and brings the company to a new consumer-driven level of mobility and customer commitment: instant feedback, adequate response to any user request, and an accustomed and intuitive interface,” Basak Guler, NNTC’s regional manager said. “For example, chatbots can handle trivial requests and free up helpdesk engineers to focus on sophisticated tasks. Today’s customers have gone to messengers, and it is time for companies to follow them.
“By migrating its enterprise processes to a digital environment, a company frees up resources to elaborate creative ideas and pursue a comprehensive approach to strategic objectives with no need to waste time on mundane tasks,” Basak Guler added.
After receiving a text request, a bot is programmed to run a certain script, i.e. a step-by-step instruction previously followed by responsible managers or an employee to tackle a particular task. To that end, the bot is integrated with relevant subsystems, through which it can find necessary information, document, or contact a specialist. The number and set of such systems depend on bot jobs in a particular case, making each bot unique in some way. Thus, NNTC chatbots can be tailored to any business process.
According to Gartner, by 2021, more than 50 percent of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.