Harini Vijayakumar, Digital practice pre-sales consultant for Intertec, discusses how customer service and the digital transformation experience may soon become an integral part of ChatBot.
News, Software
DEWA first government firm to launch service on Google AI
The Dubai Electricity and Water Authority, DEWA, has launched its 'Rammas' service on Google's Artificial Intelligence, AI, platform to answer its customers’ queries.0 1348
BeyondTrust enhances service desk efficiency and automation with latest integration
Global Privileged Access Management (PAM) leader BeyondTrust has announced new features and enhanced capabilities to its leading Remote Support solution.
“Raqmiyat’s growth is directly driven by our people”: Israr Ashfaque
Israr Ashfaque, AVP – Smart Business Solutions, Raqmiyat, on how the system integrator will leave no stone unturned to ensure …
Focus Softnet on its new cloud-based AI platform AIFA
Ali Hyder, Group CEO at Focus Softnet explains how the ERP market leader is also establishing itself as a leading …
Dubai digital bank Liv introduces new AI-powered chatbot
Liv., the lifestyle digital bank by Emirates NBD, has partnered with US-based Kasisto, the creators of the KAI Banking AI platform for finance to introduce Olivia, Liv.’s conversational AI-based chatbot.
Site24x7 to deliver AI-powered monitoring
Site24x7, the cloud-based performance monitoring solution for DevOps and IT Operations, has recently announced the introduction of its AI-powered Microsoft Azure monitoring as well as its chatbot integration with Microsoft Teams.
UAE’s ADNEC unveils new chatbot feature
Abu Dhabi National Exhibitions Company (ADNEC) has launched an online chatbot platform ‘Jawab,’ which will be utilised by organisers and visitors on all event-related aspects, including the diverse range of services provided by ADNEC.
Virgin Mobile UAE launches in-app customer service chat
The company has promised customers quick answers to their questions “in real time” by simply tapping the chat option in the app.
RAKBANK enhances customer service with AI
RAKBANK has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.
8 essential roles for a successful digital transformation
CIOs scouring the earth to fill technical roles are likely ignoring the “medium digital” skills required to round out their digital transformations. Here are the lesser-known digital roles CIOs should target.