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UC for small businesses

Avaya today introduced the new release of Avaya IP Office—the company’s flagship communications solution for small and medium-sized enterprises across the Middle East and Africa region. Avaya IP Office 6.0 features new unified communications (UC) capabilities that deliver enhanced user experiences to employees in any location. These capabilities include advanced collaboration tools using voice, instant messaging, presence and video to drive a more productive and flexible workforce.

Additionally, Avaya IP Office is now easier and more affordable for a key market segment — businesses with less than 20 employees — to install and use. This enables the smallest of companies to cost-effectively implement the advanced communications and customer service functions of larger systems. With this new release, Avaya makes unified communications up to 40% more affordable for small businesses.

“With Avaya IP Office 6.0 in place, small businesses don’t have to sacrifice easy, intuitive operation in order to get the enhanced communications features of large enterprises,” said Khalid Khan, Regional Channel Manager for Avaya in the GCC and Pakistan. “Our latest version provides SME’s with all the next generation collaboration tools necessary for competing more effectively today against peers and larger competitors – and for thriving as the economy recovers.”

Improved collaboration tools, strengthened resiliency address SME challenges

Trends show that SMEs are optimistic about the future, yet seek new paths to business success. While most SMEs expect revenue growth in 2010 , more than three out of four state that coming out of the recession, the old way of doing business won’t work and they need to find new ways of taking advantage of market opportunities. Avaya addresses this with advancements to its user-based SME solutions designed for teleworkers, mobile workers and office workers, including enhancements to Avaya one-X® Portal for IP Office –a desktop communications tool easily accessible via Web—and new video collaboration capabilities.

Avaya one-X Portal for IP Office lets users manage communications from a business office, home office or while on the road via an easy-to-use Web browser-based interface (using a VPN and a PC/phone combination). Today, the new release adds fully-integrated instant messaging with embedded voice calling capabilities, as well as presence to show availability via status icons. This boosts both the speed and responsiveness of inter-office communications among co-workers. Additionally, the audio conferencing feature – which allows up to 64 parties on a single call – now provides the ability to view, add, drop and mute attendees, as well as record conference calls.

Avaya IP Office 6.0 also introduces video collaboration through a new IP Office Video Softphone application. This offers voice control features via a virtual phone or a PC or laptop supporting point-to-point video communications when visuals are required.

Other key Avaya IP Office improvements include doubling support capacity in a Multi-Site Network to 1,000 users. This enables SMEs in a wide-area network to extend the benefits of seamless communications, such as extension dialing and conferencing, to everyone across a business. Additionally, to keep essential communications running during an outage, Avaya IP Office enhances business continuity capabilities beyond telephony operation to now include voice messaging, auto attendant capabilities and other capabilities.

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