Jacky’s Business Solutions LLC has been appointed as the first value-added reseller for SoftBank Robotics Europe in the UAE for its humanoid robot, Pepper. This new addition to Jacky’s Business Solutions repertoire of Visitor Management Solutions (VMS) will enhance its wide range of customer service solutions already marketed to enterprises in the government, banking, telecom and healthcare sectors.
“We have always tried to be ahead of the game and adding robotics to our range of visitor management solutions portfolio was a natural progression, given the fact that we live in one of the most innovative regions where the demand for smart solutions and AI is growing day by day,” said Ashish Panjabi, COO, Jacky’s Business Solutions. “We have been offering visitor management solutions for close to two decades including queueing systems, happiness meters, digital signage and queue tracking analytic software, so having Pepper on our portfolio will help us meet the evolving needs of the various customer-facing companies.”
“SoftBank Robotics Europe is pleased to collaborate with Jacky’s to make our Pepper robot available for companies in the UAE looking to provide new services to their clients,” said Nicolas Boudot, VP EMEA Business and Marketing, SoftBank Robotics Europe. “Pepper has proven to be the best interface to assist in welcoming, informing, recommending, managing appointments and queuing or even getting feedbacks from customers in hundreds of public places in Europe. We have chosen Jacky’s as a key partner to offer complementary digitalisation solutions in this strategic region for SoftBank Robotics business development.”
Pepper is the first humanoid robot created to interact with humans. He’s well equipped with features and a high-level interface for proactively communicating with those around him, using the latest advances in voice and face recognition. His wide range of capabilities combined with B2B robotics applications makes him an innovative business solution to enhance customer’s experience, said the firm. Pepper is currently used in a wide range of industries such as retail, tourism, banking, healthcare, hospitality, enterprise, government and education.
To support the relationship, Jacky’s will invest in expanding its team of software and support engineers to include programmers who can code Pepper to suit the diverse applications across industries and departments. The company will also be stocking some of the common parts for Pepper that may need to be replaced. In addition, Jacky’s will be looking to expand their network of reseller partners to include those with existing software and hardware resources.
Jacky’s is showcasing Pepper on Stand E-W34 (Hall 7 and 8) at Seamless Middle East at the Dubai World Trade Centre on 15-16 April 2018 and at TiECON Dubai on 18 April at Dubai Knowledge Park’s Auditorium.