UAE-based hospitality firm Gourmet Gulf has signed software systems integrator Finesse and CRM specialist Salesforce to digitally transform its customer systems.
How do you give your customers a personalised, positive experience with every interaction, while also optimising operational performance for the …
E-commerce and electronic retail brands such as Amazon, souq.com, Sharaf DG and Jumbo Electronics are among the top 10 “intimate brands” in the UAE.
Avaya Holdings has introduced a new version of the Avaya Workforce Optimisation suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools.
While IT, and most businesses, have been focused on operational excellence for the past 20-30 years, Gartner analysts said it’s time security leaders put the focus on customer experience.
Lucid Pay, a smart settlement platform, has recently integrated blockchain technology into the systems of the iconic five-star resort Atlantis, The Palm, making it the first for hotels worldwide.
Nshama has announced the launch of its new customer portal as part of efforts to fully digitise its customer experience.
Emirates is providing an immersive cinematic experience in its lounges in Dubai International Airport by providing Skylights theatre headsets to customers.
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Ahmed Helmy explains why blockchain will enable organisations to enhance their ability to anticipate requirements and proactively respond to customer demands.