Customers of Mashreq Bank are now being served by the region’s first digital engagement banking bot, which was developed in collaboration with Avaya and Koopid.
Adaptability, innovation and customer experience the key to Midis SI Group success
CNME Editor Mark Forker spoke to Sami Abi Esber, President – Midis System Integration Group and Board Member – Midis Group, …
Serco Middle East to transform customer experiences with ExperienceLab
Serco Middle East has announced the launch of ExperienceLab, which is aimed at bringing end-to-end integrated experience research, design and delivery offering to the region.
Nissan taps Oracle to deliver unique customer experience
Nissan has selected Oracle Customer Experience (CX) to deliver a unique and intuitive experience to its customers in 83 markets …
Saudi Arabia businesses to prioritise CX transformation next year: study
Customer experience will be a business priority for 96 percent of Saudi Arabia businesses in 2020, according to a new YouGov survey.
Avaya highlights the “art” behind customer experience at Avaya ENGAGE
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …
“Avaya today provides end-to-end customer experience solutions”: Fadi Hani
Fadi Hani, VP of MEA and Turkey at Avaya explains why customers will benefit from attending their annual Avaya ENGAGE …
UAE’s Azizi Developments goes digital to enhance customer experiences
UAE-based Azizi Developments has underlined its commitment to innovation and customer centricity, propelling its digital transformation journey further by implementing leading technologies.
67% of customer engagement will be on smart machines: SAS and Futurum
Futurum Research, sponsored by SAS, the leader in analytics, shared new research called “Experience 2030: The Future of Customer Experience” …
GITEX 2019
“The future of business has feelings”: SAP
In line with the GITEX theme of “Synergizing the Mind and Technology Economy,” SAP will exhibit under the future of digital employee and customer experiences, with the theme of “The Future of Business Has Feelings – Change a Feeling, Change a Business.”