While IT, and most businesses, have been focused on operational excellence for the past 20-30 years, Gartner analysts said it’s time security leaders put the focus on customer experience.
Lucid Pay, a smart settlement platform, has recently integrated blockchain technology into the systems of the iconic five-star resort Atlantis, The Palm, making it the first for hotels worldwide.
Nshama has announced the launch of its new customer portal as part of efforts to fully digitise its customer experience.
Emirates is providing an immersive cinematic experience in its lounges in Dubai International Airport by providing Skylights theatre headsets to customers.
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Ahmed Helmy explains why blockchain will enable organisations to enhance their ability to anticipate requirements and proactively respond to customer demands.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
du has launched an online process to collect customers’ official Tax Registration Numbers, as issued by the Federal Tax Authority.
Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organisations across Egypt and the Middle East and North Africa region to design superior customer experiences that go beyond the digital experience.
UAE-based telecom service provider du has recently launched its first ‘Business Mobile Centre’ at the Dubai Health Authority.