Michele Montecchio, General Manager, Acer Middle East, delves into why cloud is the future, stakeholder opportunities in the Metaverse and the level of CX required of businesses in the experience economy.
Fortinet to equip organisations for the global threat landscape
Alain Penel, Regional Vice President, Middle East and Turkey, Fortinet discusses the demands of cloud transformation, the state of the global threat landscape and what experience economy means to them.
Research shows UAE businesses must support technology professionals in their evolving role
Cisco AppDynamics Study: New Class of Post-Pandemic Technology Leaders Emerges to Tackle the Experience Economy.
“Omnichannel solutions the key to delivering seamless customer experiences” – Infobip
Fesjal Čelebić, Product Sales Expert at Infobip, believes that customers in today’s ‘experience economy’ demand a seamless, consistent, and personalised touch when they engage with a product or brand. In his exclusive op-ed he outlines why omnichannel solutions are so critical to fueling those digital experiences.
Companies need to make the right ‘call’ when transforming contact centre operations
Tvrtko Stosic, a consultant in Avaya’s International Specialists group outlines the practices and measures companies need to adopt in a bid to effectively transform their contact centre operations in the experience economy.
Avaya: Driving the new ‘Experience Economy’
Nidal Abou-Ltaif, President – Avaya International Outlines How The Company’s Composable Solutions Are Driving The New ‘Total Experience’ Mindset.