The report underscores how intelligence on demand, hybrid human-agent teams, and evolving workplace structures are reshaping business operations and talent strategies.
Technology, Travel & Hospitality
UAE airline offers special WhatsApp service to passengers
Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.1 4699
NTT DATA appoints Hani Nofal as Regional Head for Technology Solutions
NTT DATA appoints Hani Nofal as Regional Head for Technology Solutions, Middle East and Africa.
ServiceNow and Devoteam aim to redefine CRM transformation
Partnership combines ServiceNow’s leading AI and CRM capabilities and Devoteam’s industry-leading services to transform customer, agent and seller experiences.
AVEVA and ServiceNow to drive Industrial Transformation
AVEVA, a global leader in industrial software, driving digital transformation and sustainability, has announced a partnership with ServiceNow, the AI platform for business transformation, that will further accelerate industrial transformation.
GITEX EUROPE is set to advance the continent’s digital future
Innovation, investment and government leaders set to meet at GITEX EUROPE x Ai Everything, 21-23 May, Messe Berlin, the continent’s largest inaugural tech, startup and digital investment event.
Microsoft strengthens global partnership with Databricks
Enhanced collaboration will empower Saudi businesses to leverage big data and AI for digital and AI transformation aligned with the Kingdom’s Vision 2030.
HID redefines physical and digital security integration
Debuting at ISC West, HID Integration Service Addresses Growing Complexities in Security Infrastructure Management.
stc Group to spearhead multicloud tech innovation with Kyndryl
stc Group will leverage Kyndryl’s expertise to empower organisations with advanced platform technologies, facilitating an agile and secure journey to cloud.
20% of security professionals struggle applying security updates in cloud environments
Almost 20% of security professionals admit difficulty applying security updates and patches in web app and cloud environments.
Mitsumi Distribution unveils the AI frontier at GITEX Africa 2025
Mitsumi Distribution, a premier IT, Telco, and value distributor across the Middle East and Africa, is poised to participate in GITEX Africa 2025 and showcase a range of future-oriented, AI-driven technology products.