It’s time for banks to get conversational with customers. The accelerated mobile usage by consumers and rapid advances in AI and ML technology is forcing the banks in the GCC region to rethink the way they engage with digital customers. As consumers are asking for a frictionless, and convenient environment to perform banking transactions across multiple channels, they expect a similar level of service and convenience from their bank.
Banking Virtual Assistants are now enabling banks to explore new opportunities to transform customer experience and enhance customer acquisition, conversion, and retention rates, all while driving down costs.
