Landmark partnership marries 110 years of industrial domain expertise with Claude’s frontier AI to accelerate the safe, enterprise-scale deployment of physical AI across critical infrastructure worldwide.
Dubai — Hitachi, Ltd. has announced a strategic partnership with Anthropic PBC, the AI safety company behind the Claude family of models, to strengthen its Lumada 3.0 business model and accelerate the safe deployment of frontier AI across mission-critical industries.
Announced jointly from Santa Clara and Tokyo, the alliance unites Hitachi’s 110-plus years of domain expertise in IT, operational technology, and products with Anthropic’s frontier AI capabilities. The companies will focus on advancing system engineering, operations, and cybersecurity for sectors including energy, transportation, manufacturing, and finance, where artificial intelligence is increasingly expected to influence real-world systems rather than remain confined to cyberspace.
Hitachi aims to become one of the world’s largest enterprise adopters of Claude, deploying advanced AI across all business processes for its approximately 290,000 employees globally.
The rollout will reduce development effort in software engineering, enhance efficiency in corporate functions, and automate maintenance and operational processes in hardware environments.
Hitachi has positioned this internal transformation as its “Customer Zero” initiative, with insights and best practices fed directly into customer offerings.
A joint talent development programme will cultivate roughly 100,000 AI professionals embedded across Hitachi’s daily operations, extending AI fluency well beyond engineering teams into sales, planning, and other business functions.
Central to the partnership is the launch of the Frontier AI Deployment Center, a new global organisation spanning North America, Europe, and Asia. It will begin with a joint team of approximately 100 experts, including Anthropic’s Applied AI specialists and Hitachi’s experts across IT, OT, products, and cybersecurity, with plans to scale to 300 over time. The Center will drive co-creation of physical AI use cases, real-world deployment of advanced AI technologies, and the development of next-generation solutions.
The collaboration will also enhance HMAX by Hitachi, the company’s next-generation suite of AI-powered solutions for social infrastructure. By integrating Claude’s reasoning capabilities, HMAX will support intuitive equipment management through natural language interaction and optimise maintenance operations through advanced algorithms, improving resilience and reducing downtime for customers.
Cybersecurity is another focal point. Hitachi’s Cyber Center of Excellence will work closely with Anthropic to advance cyber threat detection and response, strengthening the resilience of critical infrastructure and creating a secure foundation for AI deployment at scale.
Jun Abe, Executive Vice President and Head of Digital Systems & Services Sector at Hitachi, said the alliance addresses some of the most pressing challenges facing frontline industries today, including labour shortages and growing operational complexity. “Through our Social Innovation Business, Hitachi has long contributed to the realization of a sustainable society,” he said. “By combining Anthropic’s highly trusted AI technology with Hitachi’s domain expertise in mission-critical areas and our IT, OT, and product capabilities, we will accelerate transformation at our customers’ frontlines.”
With operations in more than 190 countries and FY2025 revenues of 10,586.7 billion yen, Hitachi sees the partnership as a cornerstone of its mission to build a harmonised society where the environment, wellbeing, and economic growth advance together.