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CirrusLabs: Transforming customer experiences in digital transformation journey

Naeem Hussain, Chief Operating Officer at CirrusLabs and Shahnawaz Sheikh, VP Sales – META at Cirruslabs Middle East, spoke to Anita Joseph on the sidelines of the inauguration of the company’s new experience center for the Middle East.

Naeem Hussain, Chief Operating Officer at CirrusLabs (L) and Shahnawaz Sheikh, VP Sales – META at Cirruslabs Middle East.

CirrusLabs, a US-based digital transformation and IT solutions provider launched its new office and Customer Experience Center at Dubai Digital Park, Dubai Silicon Oasis, recently. This strategic location places the company at the heart of technological innovation in the region, making it an ideal spot to serve customers better and cater to their digital transformation needs.   

The launch ceremony was presided by Dr. Juma Al Matrooshi, Director General of Dubai Silicon Oasis as chief guest of honor and the ribbon-cutting ceremony was attended by a team of senior officials from Dubai Silicon Oasis. The Commercial Attaché/Digital Attaché of the Commercial Section, United States Consulate General in Dubai, Bruce J. Ellsworth also graced the occasion. Several key customers and partners of CirrusLabs along with senior members of the CirrusLabs team were present at the ceremony.  

Naeem Hussain, Chief Operating Officer at CirrusLabs, spoke to Reseller ME and said the opening of the new office in Dubai underscores the importance of the company’s mission in the Middle East, Turkey, and Africa (META) region. 

“With the launch of this new facility, CirrusLabs is poised to continue its mission of enabling organisations to accelerate their transformation journey. The Customer Experience Center will provide an immersive environment for customers to experience the latest innovations in digital transformation while allowing the company to showcase its capabilities in a real-world setting.” 

He added that the Dubai office would allow customers in the Middle East to walk in and experience their technologies and see the work that they do. “We’ve designed this, not an office space but as a space for collaboration-to spend time with our customers, learn their problems and the challenges that they face, and through our expertise and experience, help them address these issues.” 

“We’d like to work with our partners, collaborate with them, utilise their services in various projects and add our capabilities and expertise into their projects. We’ve been doing this successfully in North America and will be replicating this in the region. The difference is that we’ll be working both with global and in-country partners.” 

“We’re committed to delivering exceptional value to our customers and partners, and this new facility will allow us to do just that. We look forward to leveraging this new space to continue growing our business, building strong customer relationships, developing a robust talent pipeline, forging fruitful partnerships, and delivering best-in-class transformative digital solutions in the UAE and beyond,” said Shahnawaz Sheikh, VP Sales – META at Cirruslabs Middle East.  

Sheikh added that the UAE market is the most mature market in the Middle East in terms of technology adoption and innovation.  

“The UAE market is unique in that it is always ready to try out new technology and implement them as quickly as possible. We see that there is plenty of demand from customers who are asking us to help them in their digital transformation journey. This means that the market has not yet reached saturation and has immense potential to help companies transition smoothly into the digital realm.” 

Shiboo Varughese, Chief Technology Officer at Cirruslabs, said the inauguration of the Customer Experience Center represents a significant milestone in the company’s journey. “We’re excited to launch our new office. Our focus on delivering exceptional customer experiences and our ability to attract top talent in the industry has enabled us to maintain strong growth momentum despite the challenging business environment.” 

The facility will also serve as a launchpad for new product offerings, helping the company to stay ahead of the curve in the rapidly evolving digital landscape. With a dedicated team of experts, CirrusLabs will continue to drive innovation and provide customized solutions to meet the unique needs of its customers. 

The establishment of the Customer Experience Center in Dubai is a testament to CirrusLabs’ commitment to the region and their continued focus on delivering exceptional customer experiences. With a strong foundation in place, the company with extensive experience from highly regulated industries, including the US federal government, finance and banking, healthcare, and logistics is well-positioned to serve the diverse needs of customers in the region.  

To complement the operations in the Middle East, the company is aggressively looking to carve a niche by participating in various industry events such as Low Code/No Code event in Saudi Arabia. Now the company is gearing up to debut at GITEX Global in Dubai later in the year. 

The Dubai regional headquarters of CirrusLabs will operate in harmony with the company’s other offices in Washington DC, Atlanta, Toronto, and India. This cohesive network empowers CirrusLabs to provide exceptional services by leveraging its worldwide presence and harnessing local expertise. 

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