McDonald’s has signed a five-year contract with Fujitsu for IT infrastructure support services for its 1,200 restaurants in the UK and Republic of Ireland, the food chain said. Financial details of the contract were not disclosed.
The fast food chain is consolidating services that were previously provided by separate suppliers, in order to simply its IT estate and the support it provides to restaurants. Around 60% of the restaurants are franchises, with the remainder operated by the company.
Under the contract, Fujitsu will provide IT support to the frontline services and back office functions of McDonald’s, the company said. This includes front of house tills and Point-of-Sale (POS), and drive-thru ordering, as well as in the area where food is prepared and served, according to Fujitsu.
McDonald’s will measure Fujitsu’s performance on criteria such as overall call prevention and reduction, reduction in onsite engineering visits through remote diagnostics, improved satisfaction of IT support among restaurant staff and a reduction in the total cost of ownership of IT equipment over its lifecycle, it was reported.
Jon Wolfe, business unit director at Fujitsu UK & Ireland, said, “As a leading brand in quick-service restaurants the IT support work must reflect the pace at which the business operates – the most critical part being to keep tills open and operating.
“However the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touch-screen ordering and contactless payments – both areas that McDonald’s is already deploying,” he concluded.