Healthcare, News

New e-system enhances Dubai Health Authority operations

The Dubai Health Authority (DHA) has announced that it has achieved a significant leap in its smart transformation initiative for its purchasing and contracts operations.

In addition to increasing efficiency and reducing suppliers’ time and effort, this transformation has eliminated the use of papers by 250,000 and reduced the number of suppliers’ visits by 7,500 visits per year.

Engineer Eman Al Jallaf, Director of the Purchasing and Contracts Department stressed the importance of the results achieved by the smart purchasing initiative and the integrated applications of intelligent transformation of the automation projects and its role in raising the efficiency and accuracy of all procedures related to the purchasing process.

She added that the DHA is one of the first Dubai Government bodies to tie the process of registration of suppliers with the Economic Department in Dubai. Linking the entire purchasing and contractual process from the purchasing request to the payment through the system.

Al Jallaf said this system has reduced the purchasing cycle by 27 percent.

This raised the efficiency of work and increased supplier satisfaction by seven percent, as they no longer have to make as many visits to the DHA’s headquarters to finish their procedures. Such procedures include receiving the hardcopy purchase order, pay for tender fees related to service and projects tenders, submit hard copy of the tender offer, and perform the supplier registration and renewal.

The projects contributed to the modernization of 28 activities in the main operations of the Department through the process of reengineering operations and in line with the intelligent transformation of operations, and the application of the best standards of governance and transparency to all procurement and contractual processes in the DHA.

The Authority has also applied advanced procurement systems for registering and qualifying suppliers electronically and evaluating their performance in line with the requirements and standards of the Dubai Government Excellence Program, and applied the contracts module related to the full cycle of service and projects contracts.

In addition, the authority implemented the “Smart Mazad” a mobile application to manage the bidding process, which has contributed actively to the opportunity for investors to participate in the various bids of revenue contracts.

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