Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

Building Smart, Safe Cities

Building Smart, Safe Cities

Joe So, CTO, Industry Solutions, Huawei talks about the definition of a smart city and outlines a few smart city initiatives across the world. Thomas Lynch from market research firm IHS goes on to talk about Huawei’s role is making smart cities safe.

Review: Bose QuietComfort 35

There is a new addition to the market already awash with wireless ANC cans –Bose’s new QuietComfort 35, which is the cordless version of the company’s famous QuietComfort 25 active noise-cancelling headphones.

Mimecast strengthens regional presence

Mimecast has expanded its presence in the Middle East with the opening a local office in Dubai and the appointment of two security-focused distributors to accelerate its growth and enhance customer experience in the region.

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