As the events in the last few months have shown, Digital Banking, specifically ‘Conversational Banking’ seems to be showing a consistent uptrend during this period.
RAQMIYAT
Text analytics can help businesses soothe upset callers
Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
HP fined A$3m for false statements about warranties
Hewlett-Packard Australia has been fined A$3 million by the country’s Federal Court for making misleading statements to customers and retailers about warranties.
Intertec takes part in MECC 2013 with Invita
Middle East systems integrator Intertec Systems recently participated in the Middle East Call Centre (MECC) 2013 exhibition in collaboration with …
IBM launches Watson customer service smart bot
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to …
Genpact opens delivery centre in DOZ
Genpact Limited, a global leader in business process and technology management, today announced the opening of its Dubai, United Arab …