Genpact Limited, a global leader in business process and technology management, today announced the opening of its Dubai, United Arab Emirates (UAE) global delivery centre. The 80-seat modern centre in Dubai Outsource Zone (DOZ), a member of TECOM Investments, will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.
“We are delighted to begin operations in Dubai and hope this centre grows into a 500-person center in the next three years,” said Tiger Tyagarajan, President and CEO, Genpact, speaking at the opening. “Not only will the centre deliver business impact through our uniquely scientific Smart Enterprise Processes (SEP) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, reengineering and risk management.”
Setting up operations closer to clients is part of Genpact’s growth strategy and the decision to set up in the UAE is based on the excellent infrastructure, supportive government policies, connectivity with the rest of the world, and the ease of doing business in Dubai. Genpact now has delivery centers in 17 countries around the globe.
Speaking at the inauguration, Malek Al Malek, Managing Director, Dubai Internet City and Dubai Outsource Zone, said, “Dubai has historically been a gateway to the markets of the region and continues to welcome innovative organizations like Genpact. Their decision to set up base at DOZ adds significant value to the UAE’s business and professional landscape and gives corporations access to internationally benchmarked business processes. Genpact’s regional operations at the free zone will also allow them to service the wider markets more efficiently as well as offer easy access to a vast talent pool.“
“The Dubai center will increase our capabilities to deliver services in Arabic and we will initially be focusing on clients in the UAE, Kuwait, Qatar, Bahrain, Oman and the Kingdom of Saudi Arabia markets,” said Vishal Pandit, SVP and Business Leader, Middle East at Genpact. “We will be providing project-based analytics and reengineering services as well as transaction processing and customer care services.”
In addition to providing business process management services out of Dubai, Genpact will also be working with clients to improve the effectiveness of their IT infrastructure.
Dubai Outsource Zone caters to organisations specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines.