CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
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CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Gartner Predicts Conversational AI Will Reduce Contact Centre Agent Labour Costs by $80 Billion in 2026.
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
Avaya Holdings has unveiled the latest advancements to its Avaya IX Contact Centre portfolio, which offer capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers.
Avaya Holdings Corp. has partnered with Even Flow Distribution, a South-African value-added distributor of unified communication, telecoms, video conferencing, wireless …
Avaya will demonstrate several platforms that unify UC and CC “to drive holistic and impactful customer and employee experiences” at …
Avaya has signed a definitive agreement to acquire Spoken Communications, a player in Contact Centre as a Service (CCaaS) solutions …
Avaya will ring the Opening Bell on January 17th to celebrate the company’s listing on the New York Stock Exchange …
As the region’s ICT community looks to simplify the adoption of emerging technology trends, Avaya has honoured members of its …
The customer experience technology specialists IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience …
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