CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Gartner Predicts AI Will Reduce Contact Centre Costs by $80 Billion in 2026
Gartner Predicts Conversational AI Will Reduce Contact Centre Agent Labour Costs by $80 Billion in 2026.
Avaya, Moro partner to deliver Digital Transformation project at DEWA
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
Avaya adds trio of innovations to its IX Contact Centre portfolio
Avaya Holdings has unveiled the latest advancements to its Avaya IX Contact Centre portfolio, which offer capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers.
Even Flow Distribution to deliver Avaya solutions in South Africa
Avaya Holdings Corp. has partnered with Even Flow Distribution, a South-African value-added distributor of unified communication, telecoms, video conferencing, wireless …
Avaya to flaunt unified comms experience at GITEX
Avaya will demonstrate several platforms that unify UC and CC “to drive holistic and impactful customer and employee experiences” at …
Avaya to acquire contact centre services provider
Avaya has signed a definitive agreement to acquire Spoken Communications, a player in Contact Centre as a Service (CCaaS) solutions …
Avaya set to start trading on NYSE
Avaya will ring the Opening Bell on January 17th to celebrate the company’s listing on the New York Stock Exchange …
Regional partners honoured at Avaya Edge World Tour
As the region’s ICT community looks to simplify the adoption of emerging technology trends, Avaya has honoured members of its …
IST expands portfolio with PureCloud by Genesys
The customer experience technology specialists IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience …