Smart Dubai has announced that it has achieved another global milestone with Smart Dubai Government Establishment contact centre being awarded the ISO 18295 Certification, Parts I and II, as well as the CCA Global Certification for Contact Centre Management.
Amazon Connect brings contact centres to the cloud
Amazon has released Connect, a contact centre as a service offering hosted in the Amazon Web Services cloud.
Interactive Intelligence to highlight PureCloud integration at Dreamforce 2016
Interactive Intelligence Group has announced its participation at Dreamforce, a technology conference hosted by Salesforce, taking place in Dubai on 28th November, 2016.
Interactive Intelligence to take part at Dreamforce 2016
Interactive Intelligence Group has announced its participation at Dreamforce, a technology conference hosted by Salesforce, taking place in Dubai on 28th November, 2016.
Dubai Police opts for Avanza to power non-emergency contact centre
Dubai Police has selected Avanza Solutions’ Unison 2.0 to power and streamline its non-emergency contact centre operations.
Avaya launches new solutions aimed at mid-market companies
Avaya has announced its first complete, multichannel unified communications and contact centre cloud offers targeted for the mid-market.
Interactive Intelligence partners with Kuwait-based FutureTech
Interactive Intelligence on Monday announced that it has partnered with Kuwait-based FutureTech, which will now promote and distribute its range …
Getting the most from cloud contact centre solutions
CIOs need to evaluate certain criteria in order to smoothly migrate from an on-premise solution to a cloud based deployment, says …
Plantronics eyes Middle East expansion
Plantronics on Sunday announced that it has expanded its relationship with Middle East distributor Westcon Convergence, in an effort to …
Genpact opens delivery centre in DOZ
Genpact Limited, a global leader in business process and technology management, today announced the opening of its Dubai, United Arab …