Chatbots have evolved significantly – and rapidly – in the last few years. They’re becoming increasingly ubiquitous, intelligent, and useful. They’re also becoming something of a risk.
CNS and novomind help businesses adapt to customers’ changing communication habits with technology.
The Ecommerce momentum is becoming unstoppable as brands are cashing in on a number of factors such as spike in …
Artificial Intelligence (AI) technologies such as chatbots will bring global retailers $439 million in annual savings by 2023, according to a recent industry study.
Niranj Sangal, group CEO, OMA Emirates, elaborates on the roadmap the company has undertaken to realise the digital goals of …
Avaya has announced that it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, ushering in a leap forward in customer self-service.
Equifax Analytics and Finesse have signed a partnership agreement to drive digital transformation in financial institutions across the Middle East via its BureauOne platform.
Amazon has claimed the top spot as the world’s most valuable brand ahead of Apple and Google in the Brand Finance Global 500.
Machine learning algorithms will improve security solutions, helping human analysts triage threats and close vulnerabilities quicker. But they are also going to help threat actors launch bigger, more complex attacks.
The Amazon Alexa platform dominated CES this year. The virtual assistant is shaping up to be the most important new …