Colin Crowley, CX Advisor for Freshworks Inc., a software company empowering the people who power businesses, has offered some exclusive thoughts on how chatbots is going to change the business landscape.
Aramex selects Sprinklr AI chatbots for transformative global customer service
Aramex selects Sprinklr AI chatbots for transformative global customer service.
The use of chatbots as digital concierges
After the digital transformation that happened worldwide because of the global pandemic, many companies have looked at implementing conversational engagement …
Fighting the Chatbot War
Chatbots have evolved significantly – and rapidly – in the last few years. They’re becoming increasingly ubiquitous, intelligent, and useful. They’re also becoming something of a risk.
CNS and novomind’s Agile Solution for Changing Consumer Communications
CNS and novomind help businesses adapt to customers’ changing communication habits with technology.
Driving the Omnichannel Strategy with AI
The Ecommerce momentum is becoming unstoppable as brands are cashing in on a number of factors such as spike in …
Chatbots to bring global retailers $439 million in annual savings
Artificial Intelligence (AI) technologies such as chatbots will bring global retailers $439 million in annual savings by 2023, according to a recent industry study.
OMA Emirates drives regional digital goals
Niranj Sangal, group CEO, OMA Emirates, elaborates on the roadmap the company has undertaken to realise the digital goals of …
GITEX 2018
World’s first social platform for chatbots to debut in Dubai
Avaya has announced that it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, ushering in a leap forward in customer self-service.
Dubai-based Finesse to drive digital banking with new partnership
Equifax Analytics and Finesse have signed a partnership agreement to drive digital transformation in financial institutions across the Middle East via its BureauOne platform.