Walid Gomaa, CEO at Omnix International, has said that conversational AI customer service leaders can train forward looking AI systems …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 901
Case Study: ValueFirst chatbot transforms Imam Mohammad Ibn Saud Islamic University
Arvind Kalla, Chief Regional Officer at ValueFirst, has shared the findings of its transformation project with Imam Mohammad Ibn Saud …
Saudi Arabia boards outline need for ‘experience’ to power Vision 2030
Heidrick & Struggles has launched the second Board Monitor report in Saudi Arabia, with Vision 2030 driving accelerated growth for …
“For UAE government departments, it’s all about the experience” – Rany Tannouri, Avaya
In an exclusive op-ed for tahawultech.com, Avaya’s Rany Tannouri, outlines how government departments up and down the country are making …
Genesys expands AI capabilities in bid to boost experience orchestration
Genesys has announced that it has expanded its generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and …
Omnix International CEO on a mission to deliver a ‘total experience’ for its customers
CNME Editor Mark Forker spoke to Walid Gomaa, CEO of Omnix International to learn more about its solution offering designed …
Salesforce report indicates that a trust-based economy has now emerged
Salesforce Report Shows 92% of UAE Respondents Say Experience Is as Important as Products.
O' Mother, where art thou?
Whenever somebody in this industry tells me that they’ve got something that will revolutionise the way I live, I always ask them, can my mother use it?
SAP expands reach of app store, looks to improve reviews
You know you’re not in iTunes anymore when the app you’re eyeing has a $1,050 price tag, but SAP is …
Infor CEO: Enterprise software sucks
Charles Phillips, CEO, Infor, today highlighted the ugly look and feel associated with most enterprise applications, teasing the efforts of …