Hala, Dubai’s most convenient e-hailing taxi solution, has introduced the Careem Pay digital wallet for its fleet of ride-hailing Captains, …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Avaya CEO invites attendees to ‘ENGAGE’ and learn how they are empowering better experiences
Avaya CEO Alan Masarek, has called on attendees to learn how the company is empowering their customers to create the …
Ayden Report: 8 out of 10 shoppers in the UAE want better personalised offers
Adyen, the global financial technology platform of choice for leading businesses, is publishing economic research that finds that retailers could …
ServiceNow believe adoption of nascent technologies can drive ‘business agility’
Cathy Mauzaize, VP South EMEA at ServiceNow, has said that the adoption of nascent technologies will allow companies to prioritise …
Opinion: What is bloatware, and why is it wrecking employee experiences?
Prasad Ramakrishnan, SVP of IT and CIO at Freshworks has penned an exclusive thought leadership article for tahawultech.com, which explains …
“Operators need to ‘personalise’ experiences to stay competitive” – Thierry Nicault, Salesforce
Thierry Nicault, Area VP – Middle East and North Africa at Salesforce, believes that internet service providers really need to …
Cisco launches AppDynamics cloud to drive exceptional digital experiences
Today, Cisco announced the launch of AppDynamics Cloud at Cisco Live, the premiere networking and security event. AppDynamics Cloud enables …
“We need to think beyond simple surveys to unlock customer satisfaction” – Avaya consultant
In our final instalment of thought leadership articles from Tvrtko Stosic, a consultant in Avaya’s International Specialists group, he points …
‘Trust the Science’ – Founder of fast-payment startup issues warning to hospitality sector
Ed Tucker, Co-Founder of fast-payment startup Timbl, has urged on the hospitality sector across the UAE to embrace and harness …