Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
News, Opinion
Cisco executive outlines Top 5 tips for mitigating the threat of device sharing
Martin Lee, EMEA Lead for Cisco Talos, outlines his 5 top tips to mitigate the ongoing threat of device sharing, … 0 1200
Most BYOD businesses exposing data to cyber criminals
New research has shown that the vast majority of businesses are exposing sensitive corporate data to cyber-criminals by failing to implement effective BYOD strategies.
Why help desk employees are a social engineer's favourite target
A new report from the SANS Institute and RSA on help desk security and privacy finds help desk workers are the easiest victims for a determined social engineering criminal.
IBM says profit, revenue fell but raises expectations for year
A rebound for IBM failed to materialise in the second quarter, as profit and sales declined along with a slump in revenue from hardware and services.
India to overtake US on number of developers by 2017
The US may be the global centre of the IT universe, but India will exceed the US in the number of software developers by 2017, a new report notes.
Android malware devlopment now mimics commercial software, claims Juniper
The creation of Android malware is now mature enough for there to be development cycles that mimic those of the legitimate software world, a report from Juniper Networks has concluded.
Most CIOs admit their firms don’t value them
Less than a third of businesses think IT contributes to strategic business objectives, admit CIOs.
Internet of Everything to generate $613bn profits in 2013
The ‘Internet of Everything’ (IoE) is expected to enable global private-sector businesses to generate at least $613 billion in global …
Gartner: BI software market growth rate slowed in 2012
The BI (business intelligence) software market cooled off a bit in 2012 after “a few historic banner years” of spending …
89% of IT managers believe their role will change: Aruba study
BYOD, cloud and virtualisation will transform the role of the IT manager from technical specialist to central business communicator, according …