Avaya & Friends provides Avaya channel partners with industry-specific, ready-made solution sets that can be delivered quickly and easily, because they’re built on the leading UC and CC platforms that enterprises love
Gartner’s Hype Cycle for Emerging Technologies, 2018 revealed five distinct emerging technology trends that will blur the lines between humans and machines.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
The Amazon Alexa platform dominated CES this year. The virtual assistant is shaping up to be the most important new …