Channel, News, Saudi Arabia

Saudi telecom company taps IFS to improve customer experience

Regional President - APJ ME&A
Stephen Keys, IFS

Global enterprise applications company IFS announced that Saudi Telecom Company (STC) has selected IFS Service Management to increase process efficiency, improve margins, and facilitate improved customer satisfaction.

To bolster its leading market position and ready the company for future business driven by an increasing need for digitalisation, STC launched a comprehensive evaluation process, selecting a service platform to replace legacy business systems while improving operational efficiency.

From a short list that included solutions from some of the largest vendors in the world, STC chose IFS for its powerful scalability, intuitive user experience and robust functionality.

“We believe IFS’s enterprise class, innovative solutions represent the best fit for our organisational needs,” said Jamel Alshahri, General Manager Enterprise Enablement, STC. “What attracted us to IFS, besides the broad and deep functional capabilities of its software, was its customer-first approach, which is apparent in all engagements we have had with the company to date. IFS is an agile, collaborative and trustworthy partner for STC.”

Stephen Keys, Regional President, IFS APJ ME&A, added, “We are honored to be working with STC, a prestigious and most valuable brand in the region. We look forward to a long and successful partnership together, creating value for STC and its customers.”

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