UAE telco Etisalat has announced the launch of a ‘Talking Bill’ service that enables visually impaired customers to access bill summary details of their account free of charge.
Customers can subscribe to the service at no extra cost by dialling 101 or visiting any of Etisalat’s retail stores. Upon successful activation, customers will get from the following month onwards an automated call from Etisalat to explain the summary bill details of their account in English or Arabic.
The Talking Bill will state charges such as total amount due, previous balance, local and international calls, texts, data, international roaming, and VAT, among others. It also has an option to repeat the billing information for the customer.
Khaled Elkhouly, Chief Consumer Officer of Etisalat, said, “It is Etisalat’s long-term commitment and responsibility to bring advanced technologies to the many communities that we serve in the UAE. At Etisalat, we work towards social integration, equal opportunities and care for all individuals.
In line with the UAE’s vision to make the country disabled-friendly, we are proud to introduce this initiative to support People of Determination (People with disabilities). Initiatives such as Talking Bill reveal how technology can help remove access barriers and empower visually-challenged people.”
The service will apply to both mobile and fixed line services.