The sky is the limit

Formerly CIO and CFO of Saudi Arabian Airlines, Muhammad Ali Albakri now combines technology and finance acumen in his role as the company’s executive vice president for strategic projects and airline transformation. He explores the technologies and trends that he believes are defining the aviation industry.

The road to DRaaS

Against a backdrop of geo-political situations and changing climates, the need for business continuity and disaster recovery solutions is becoming increasingly important. Yasser Zeineldin, CEO, eHosting Datafort, discusses the ‘logical next step’ after SaaS and IaaS: disaster recovery as a service.

Flash on

Ben Savage, EMEA Head of Channels and Alliances, Pure Storage, on why all-flash storage is transforming partner programmes.

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

Tackling urbanisation challenges

Mohammed Allataifeh, Director of Public Safety & Safe City, Huawei Enterprise Middle East, shares insights on how individuals and organisations today can address the challenges of rapid urbanisation with technology.

The evolving role of the CISO

Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.

Hack of Yahoo accounts – and the 700 days it took to be discovered

On September 22, 2016, Yahoo confirmed that hackers stole the personal data associated with at least 500 million Yahoo accounts. Details including names, passwords, email addresses, phone numbers and security questions were taken from the company’s network in late 2014 by what is believed to be a state-sponsored hacking group.

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