Dubai Customs has revealed that 33,600 transactions were handled last Thursday (26th October) as part of the “Day Without Service Centres” initiative.
Ahmed Mahboob Musabih, director of Dubai Customs, pointed out that the department actively took part in the initiative to encourage customers to turn to smart channels to obtain government services and complete transactions, and this latest figure showed a 2 percent increase in the number of declarations compared to the day before.
“Applying the new initiative will support Dubai in its vision of turning into a smart government and facilitate services whilst saving clients’ time and effort,” he said.
Dubai Customs has developed its services over the last ten years, moving up from the lowest department in customer satisfaction levels in 2006 to top the list in 2016 – scoring 96% on the customer satisfaction index and maintain this position up to now.
It’s also the first government department to adopt e-services in 2009 and the first to turn into a smart department in 2013.
Dubai Customs provides 27 smart services to its clients which include business registration, trademark and trade license registration, opening customs account, submission of declarations amongst many others.