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Saudi Arabia rolls out new e-system to streamline Hajj and Umrah services

Pilgrims can now finalise Hajj e-system booking procedures through the Hajj offices approved in their respective countries, according to a report by Arab News.Hajj

The report cited a source from the Saudi Ministry of Hajj and Umrah who said that the organisation aims to achieve the required transparency for pilgrims at all levels and types, and that the electronic path shows the costs of the Hajj services.

The ministry has shifted its works to the unified electronic path and is following up feedback of the service providers and recipients, he said.

The move aims to deliver the highest efficiency for the arrival and departure of pilgrims as well as the services provided during their stay in the Kingdom.

According to the report, the integrated electronic system comes through the linkage of Hajj visas with services such as housing, transport and food which are clearly shown to the potential pilgrims while they are still in their countries.

The ministry also plans to monitor the registered services so there will be immediate accountability if there is any negligence or violation in the signed documents.

Moreover, Deputy Hajj Minister Dr. Abdulfattah bin Sulaiman Mushat on supported the launching of functions and a workshop of the unified electronic system under the motto of “integration and excellence.” The workshop, which was held at the Hilton Hotel in Makkah, aimed to raise the level of preparedness for the new Hajj season in line with Saudi Vision 2030.

During the workshop Dr. Mushat underlined the importance of the electronic services provided to the pilgrims and to allow Muslims from the across the globe to seamlessly perform Hajj and Umrah rituals.

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