help AG has been officially awarded as the region’s first Support Service Partner for Palo Alto Networks, the network security company. help AG began working with Palo Alto Networks in January 2010 and currently has the highest number of Palo Alto Networks certified engineers in the entire Middle East region.
This partnership with Palo Alto Networks defines help AG as a single point of contact for enterprise customers. help AG’s Palo Alto Networks-certified and hands-on experienced, technical consultants will be providing 24-hour, 7 days a week, local advanced support services under the service level agreement (SLA) through local phone, email and onsite support services. In addition, help AG SLA customers will also have access to the help AG online Support Centre where they log their support requests, download minor and major software releases, utilise the extensive knowledge base and monitor the support cases at any point in time.
“From the very beginning we have invested strongly in our Palo Alto Networks partnership and as of today we are the only Authorized Service Partner and the only Authorised Palo Alto Training Partner in the Middle East,” explained Stephan Berner, Managing Director, help AG. “Palo Alto Networks provide the most advanced Next Generation Firewall platforms on the market, allowing customers to focus on their organisations core business by utilising the added value support services provided by help AG.”
Recent security breaches at RSA security and Sony put IT information integrity at the forefront of business concerns. “Currently enterprise customers invest 90% of their budget for IT security into the network layer, this is surprising given that 70% of all attacks and vulnerabilities come from the application layer” remarked Berner. “At the same time, if you look into the business requirements coming from the end customer, more and more services will be “webified” and therefore spending should be more balanced.”
As the information security market matures, organizations and government entities shift to bridge the gap between policies and procedures and technical security controls in order to meet compliance requirements. Strengthening the bond between help AG’s consulting services and Palo Alto Networks’ Next Generation Firewalls serves to enhance the iron-clad security services offered to enterprise customers.