More than half of digital businesses will suffer major service failures by 2020, due to the inability of IT security teams to manage digital risk in new technology, according to Gartner.
For a stronger bond
In one of my previous columns, I had spoken about customer service on the retail front. This time I want to focus on customer service on the B2B end. One of the major differences between the two is that B2B customer service is a lot more than an individual transaction. It is about developing lasting relationships.
Canon updates scanning portfolio
The new imageFORMULA P-215II, DR-C225, DR-C225W and DR-M160II enable organisations to digitise their documents with enhanced paper handling, image processing, cloud connectivity and a more simplified scanning experience.
Talking shop
Reseller Middle East’s fifth annual Partner Excellence Conference rallied together the channel community to discuss emerging market trends and evolving business operations.
Top vendors unite for IoT ring
Intel, Samsung and Dell are among the founding members to have established the OIC, a new Internet of Things consortium to create standards so that billions of devices can connect to each other.
Need for speed
IT managers around the world are falling in love with SSDs (solid state drives) in enterprise servers because they solve two major headaches: they run fast enough to replace multiple HDDs (hard disk drives) and they help reduce the electric bill.
Gartner: 2014 IT spend due 2.1 percent growth
Worldwide IT spending is on pace to total $3.7 trillion in 2014, a 2.1 percent increase from last year, according to the latest forecast by Gartner.
Staying ahead of the game
Channel players say a holistic perspective is lacking when it comes to deploying BYOD solutions in the region. Reseller ME discusses how partners can make the most in this space.
Refreshing change
When Dubai Refreshments’ ERP systems needed refreshing, the company was faced with a choice. Either they could upgrade their current systems, or they could go on a search for a suite of modules the fit their every need. Not one to shy away from a challenge, Anas Taraben, CIO, investigated what it would take to quench the business’ thirst for innovation.
Work release
Employees and employers alike are embracing the move to mobile technology in the workplace. For employees, this means a greater amount a freedom when it comes to when and where they work. For employers, mobile technology can mean a boost in productivity and efficiency.
In the bank
With a range of forecasts from research firms Gartner and IDC stating that MENA IT spending will increase in 2014, will CIOs find their budgets swelling, and if so, which areas are most in need of the spend? Who stands to benefit and what can the Middle East do to catch up with more developed regions?
Gartner names top 10 2014 IT security technologies
Gartner has highlighted its top 10 technologies for information security and their implications for security organisations in 2014.
Oracle’s Hurd: We will catch Salesforce
Being second isn’t good enough for Oracle when it comes to cloud revenue, co-president Mark Hurd told investment analysts this week following the company’s fourth-quarter and year-end earnings report.
Molerats, here for spring
Between 29th April and 27th May, FireEye Labs identified several new Molerats attacks targeting at least one major U.S. financial institution and multiple European government organisations.
Surfers’ paradise
Mario Veljovic from Global Distribution, discusses the opportunities in flash storage.
Dell introduces mid-size and software-defined storage arrays
Dell plans to expand its storage lineup with a series of mid-sized SAN arrays and a portfolio of software-defined storage systems, furthering two prominent industry trends.
Xerox Emirates appoints RAK Tech
The vendor has announced RAK Tech, an IT solution provider company based in Ras Al Khaimah, UAE as an authorised business partner. Through this partnership, Xerox Emirates will be able to provide its customers in Ras Al Khaimah with the benefits of RAK Tech’s IT solutions and services, while assisting it to grow through their channel programme.
Up to capacity
As companies adopt technologies such as cloud and virtualisation, the practice of planning for network capacity to meet the bandwidth and application performance needs must also change. Network capacity planning and management has long been considered the black magic of the IT industry. How does one predict the future? How can you prepare for the additional demand for resources while avoiding over-provisioning?
EAI promise
An enterprise application integration offers several rewards eliminating the cost of application development and improving user experience to name just two. But with the integration comes an array of complications that can require centralised policies. CNME takes a look at the rewards and boons of EAIs.
Focus Softnet launches CRM application on cloud
Software development firm Focus Softnet has announced the availability of the cloud-based version of Focus CRM, its Customer Relationship Management solution.