Future of things

Industry experts explore the Internet of Things (IoT) prospects in the channel community as the number of connected devices is expected to explode by the year 2020.

7 ways to take back control of your cloud strategy

Gaining visibility and control over cloud apps is the first step in putting IT professionals firmly in the driver’s seat with respect to cloud IT planning. Here are seven actions that will empower IT professionals in the cloud generation –

How the Middle East can leverage fog computing capabilities

Fog computing provides the capability to derive real-time insights from the vast amounts of data generated by “things” at the edge of the network. Aligning with Dubai’s vision to be the world’s “smartest city” by 2017, how can fog computing contribute to this effort?

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

UAE businesses urged to embrace data analytics

Condo Protego will give insights and demonstrate with leading global vendors the latest flash storage and cloud-based data management and cyber-security solutions to reduce costs, scale for growth, and drive revenue.

Square deal

Tim Armandpour, VP, Engineering, PagerDuty, gives his take on how IT leaders can negotiate good service level agreements with vendors.

Responding to non-human customers

Billions of things – buildings, machines, devices and other materials embedded with sensors — will begin to request support on behalf of human customers during the next two years, so how should businesses respond?

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