Avaya Holdings has unveiled the latest advancements to its Avaya IX Contact Centre portfolio, which offer capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers.
Worldwide 5G wireless network infrastructure revenue is expected to reach $4.2 billion, an 89 percent increase from 2019 revenue of $2.2 billion, according to Gartner.
UAE-based telco Etisalat has announced the availability of 5G coverage in the world’s tallest and iconic tower Burj Khalifa showcasing readiness of the 5G network and compatibility with industry leading 5G smartphones.
Avaya has announced new Avaya Desktop Experience open SIP offerings to enable UCaaS providers to deliver a richer experience to the business desktop, using their UC platform of choice for simplicity and cost-effectiveness.
LogMeIn has announced that Meraas has deployed its technologies to boost communications and collaboration as well as customer engagement and support.
Saudi Arabia had effectively used new technologies to run the massive annual pilgrimage of Haj, said prince Khaled Al-Faisal, emir of Makkah, advisor to Custodian of the Two Holy Mosques and chairman of the Central Haj Committee.
Consumers lack a full understanding of Artificial Intelligence (AI) and are looking to businesses, government and academia for education, according to a recent report.
APCO Worldwide has announced the launch of the APCO AI Comms Lab, an innovation centre that leverages artificial intelligence-powered solutions to build and protect the reputations of major global brands, governments and organisations.
Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
The Facebook-owned instant messaging service WhatsApp has released a new feature that will give group chat admins more power.