Smart Dubai contact centre receives global recognition

Smart Dubai has announced that it has achieved another global milestone with Smart Dubai Government Establishment contact centre being awarded the ISO 18295 Certification, Parts I and II, as well as the CCA Global Certification for Contact Centre Management.

Why UAE CIOs value data more than employees

Pure Storage’s Evolution: The Data Economy 2017 report shows that two thirds of UAE CIOs now consider data to be a more valuable asset than their employees. Are the country’s IT leaders well-advised to set store in cloud, and what they can realistically expect from their IT roadmaps in the next two years?

Knowledge is power: SEWA chairman Dr. Rashid Alleem

When Dr Rashid Alleem was handpicked by the Ruler of Sharjah, His Highness Sheikh Dr. Sultan Bin Mohammed Al-Qassimi, to lead Sharjah Electricity and Water Authority’s transformation journey in April 2014, he knew how important his work would be in driving the emirate’s critical infrastructure.


The free newsletter covering the top industry headlines