Salman Kazmi, Area Vice President, META, BMC Helix, discusses how AI-native service management, purpose-built agentic AI and stronger governance are …
“Knowledge management is the often-overlooked hero of an effective ITSM strategy.” – Sascha Giese, SolarWinds
Sascha Giese, Global Tech Evangelist, Observability at SolarWinds, has penned a superb op-ed that outlines how a combination of automation, …
Opinion: How integrated ITSM security can support the engine of change
Theshan Mudaly, Solutions Engineer – MEA, BeyondTrust As the United Arab Emirates (UAE) has become more and more enmeshed in …
Cloud services make remote ITSM easier: ManageEngine
ManageEngine survey finds 72% of IT professionals state ITSM continues to be effective in a remote work environment
Raqmiyat announces partnership with Ivanti for GCC
Regional systems integrator and provider of digital transformation solutions and services Raqmiyat has announced that it is now a regional …
Tenable expands Cyber Exposure ecosystem
Tenable has recently announced the expansion of its Cyber Exposure ecosystem with new and enhanced technology integrations from leading vendors in public cloud infrastructure, SIEM and IT Service Management solutions.
Why consolidation is essential for transformation
Mark Ackerman, sales director, Middle East, ServiceNow, elaborates on how consolidation is the foundation for IT and business transformation. In …
ManageEngine to showcase ITSM offerings
ManageEngine will promote its ITSM, IT operations management, Windows Server management, endpoint management, mobile device management and SIEM offerings at GITEX.
Elitser: IoT, cloud and services are key growth drivers
Jignasu Rathod, CEO, Elitser Technologies, shares the firm’s strategies and expansion plans for the region to continue growing at its …
Whose job is it, anyway?
A growing number of Middle East CIOs are hiring specialised service providers to manage their organisation’s infrastructure. Is this the …