Amazon has released Connect, a contact centre as a service offering hosted in the Amazon Web Services cloud.
Dell EMC launches Cloud Ecosystem Hub
Dell EMC and Intel have announced a new web-based Cloud Ecosystem Hub, to provide EMEA Cloud Service Providers (SPs) and …
Careem announces alliance with China’s Yidao Yongche
Dubai-based service Careem has recently announced that it will partner with China’s car hailing service Yidao Yongche.
Fortinet launches new MSSP programme
Fortinet has unveiled a new programme to empower MSSPs (Managed Security Service Providers) with the tools, expertise, training, and support …
Learning about BaaS
Vikrant Pawan, Senior IT Consultant, Intertec Systems, says MSPs and IT support providers should leverage the opportunities in Backup-as-a-Service (BaaS). …
Alibaba Cloud unveils new data centre in Dubai
Alibaba Cloud has announced the launch of a new data centre in Dubai that will be operated by YVOLV, a joint venture between Alibaba Cloud and Meraas Holdings.
Alibaba cloud launches data centre in Dubai
Alibaba Cloud has announced the launch of a new data centre in Dubai that will be operated by YVOLV, a joint venture between Alibaba Cloud and Meraas Holdings.
Interactive Intelligence hires senior staff
The three new VPs are appointed to enhance cloud communications infrastructure, service and support.
Text analytics can help businesses soothe upset callers
Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
Information Commissioner threatens Google with legal action over privacy policy
The UK’s Information Commissioner’s Office (ICO) is threatening legal action and fines against Google over its updated privacy policy.