Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
Information Commissioner threatens Google with legal action over privacy policy
The UK’s Information Commissioner’s Office (ICO) is threatening legal action and fines against Google over its updated privacy policy.
Oracle to certify its software for use on Microsoft’s Azure cloud, Hyper-V
Oracle and Microsoft have announced a partnership that will see Oracle’s database, application server, Java programming language and other products find a home inside Microsoft’s Azure cloud service.
Red Hat’s OpenShift PaaS goes live
After two years of beta testing, the Red Hat OpenShift Online platform as a service (PaaS) has been pressed into commercial use, …
Holding down the fort
Trinity Holdings has grown a substantial amount over its 30-year history, so it stands to reason that the demands on …
Web suffered 9000 service outages in last five months
Seeing a “404 error” or the Twitter “Fail Whale” can really kill a good online buzz. Those kinds of service …
Syria disappears from the Internet again
Internet traffic to and from Syria, a country engulfed by civil war, again came to a halt on Wednesday, according …
Google rolls out by-the-minute cloud billing, introduces a new NoSQL database
Google, attempting to build its reputation as an enterprise and developer-focused cloud computing provider, today said its cloud platform is …
Intel’s McAfee brings biometric authentication to cloud storage
Intel is introducing new ideas to secure the public cloud, offering a service in which online files can be accessed …
Salesforce.com to buy Clipboard, shutting down service
Salesforce.com is to acquire Clipboard, a Web clipping and sharing service, and is closing down the service. Clipboard decided to …