Sascha Giese, Global Tech Evangelist, Observability at SolarWinds, has penned a superb op-ed that outlines how a combination of automation, …
New SolarWinds report: Automation, self-service, and SLAs are keys to ITSM efficiency
Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.
10 Steps to a highly effective IT helpdesk in 2014
It is that time of the year again when you sit down, take stock of your IT Help Desk’s performance over the past 12 months, and chart a course for success in the New Year. We’ve decided to go ahead and do the heavy lifting for you by creating a list of things you could focus on in 2014.
Customisable cloud SLAs on the way, researchers predict
Service-level agreements and legal standards for cloud offerings will become more customised to individual customers and vertical industries as the …
Private clouds are a last resort: Gartner
Enterprises should consider public cloud services first and turn to private clouds only if the public cloud fails to meet …
Cloud more hype than reality: Trend Micro
Businesses are much earlier in their cloud adoption journey than hype would suggest, according to Andy Dancer, CTO, Trend Micro …
Private clouds are a last resort: Gartner
Enterprises should consider public cloud services first and turn to private clouds only if the public cloud fails to meet …
Planning for growth
EMC, one of the largest IT firms with dealings in everything from storage to security, has big plans for the …
MEA region strategic to growth: EMC
EMC describes itself as a “global leader in enabling businesses and service providers to transform their operations and deliver Information …
Storm that cometh
Virtualisation and cloud technologies are storming their way into enterprise infrastructure deployments. But, what happens to networks and their management, …